The year, 2014 has come to an end. It has been a year filled with achievements as well as challenges. We can be proud of the recognitions received, while not an exhaustive list; a few examples are:
• Leapfrog Group Top Hospital for Safety and Quality
• MPRO Governor’s Award – Prevention of Surgical Site Infection in Hip and Knee Arthroplasty
• Influencing the Patient’s Perception of Pain Management, Medication Reconciliation in the Geriatric Center
• AHA Stroke Excellence – Silver Performance Award
• Level 1 Trauma re designation
• Opening of the Senior Emergency Room
• Nurses Improving Care for Health System (NICHE) Award re designation
In the beginning of 2014, we struggled with compliance on several of our core measures, such as VTE, Stroke and SCIP. Through due diligence and perseverance, aligned with your continued dedication to provide quality care to all patients and families, with steady collaboration and partnership with the medical staff; we were able to overcome the challenges and achieve the targeted performance.
In the third quarter of 2014, we had the opportunity to complete the Employee Engagement Survey. Thank you to all who completed the survey. DRH’s participation rate was stellar. Your feedback will guide our next steps, and to that end, I am eager for us to review the results and begin the dialogue and action planning together. This process will aid our journey towards a healthy and supportive work environment for all staff and a patient focused healing environment.
Nursing has partnered with physicians, Clinical Resource Management and other clinical support department to implement Rapid Rounding, an approach to enhance patient discharge planning. Other tactics in progress at DRH which helps in the enhancements of our patient experiences include “Quiet time”, No Pass Zone and rounding on patients and staff by management. These plans will be included in the updated DRH Patient Care Service Strategic Plan with Magnet as a key component.
Success is not a singular result but rather the result of the intricate mixture of staff empowerment and leadership support. My commitment as your CNO is to be visibly accessible, approachable and communicate effectively in an environment of mutual respect that results in DRH Nurses’ knowing that their voices are heard, their input valuable and their nursing practice supported.
I foresee 2015 as the year of continued great accomplishments for DRH Nurses and look forward to our journey for nursing excellence together.